Here’s a problem with many surveys: They’re boring. Same format, same questions, same rating scale—although these...

I was working with my colleagues Christine Burri and Kathleen Lota to improve a guide for HR business partners. In...

Almost every communicator I know is trying to reduce word count of emails, intranet content and every other way he/she...

Want to engage employees across your organization regardless of location or work setting? Focus on creating an employee...

Every time I recommend an ideal word count to a client (say, 50 words for email), I get pushback. “Oh, that’s way too...

The other day I toured a manufacturing facility, which is always a thrill for me—I love to see how interesting things...

In my spare time, I give career advice to people like you: communicators, HR professionals and anyone who fulfills a...

It’s town hall time again. The big room has been booked, the A/V guys are getting their equipment ready, presentations...

One of the biggest challenges we face in employee communication is managing internal clients (usually leaders) who have...