Employees often complain that they can’t find the information they need. They say, “I just want to know what’s changing, and what I need to do.” How can you consistently create communication that helps employees understand what’s going on? Leverage the inverted pyramid to organize your content.

What is an inverted pyramid?
As the graphic shows, it’s a way of structuring information for an article, email or other communication in priority order from most important to least important. When you use this format, employees can select the level of detail that’s right for them based on their interest. Some employees may only scan the first sentence while others will read every word; either way, employees get the information they need.

Put the pyramid to work for you
The inverted pyramid is most effective when you need to inform employees about a change or a required action—in other words, when there’s “news.” Use the questions in the graphic to prioritize the content in your communication.

The Inverted Pyramid