During a major change, you face a tough challenge: encouraging managers to communicate with their teams. And the degree of difficulty is even higher because you know that change calls for much more than an email. Ideally, managers should initiate in-person and, if possible, face-to-face communication with team members.

To set managers up for success, start by asking them what they need, using a qualitative assessment method like focus groups or interviews. Chances are, managers will request one or more of these tools: