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Blog

Here’s a type of question you see all the time on employee communication surveys: “Check all that apply.” And here’s...

Blog

My favorite Founding Father is Benjamin Franklin, who, in addition to playing a key role in establishing the United...

Authored Article

It's a long-standing tenet of effective communication: To reach people—and motivate them to take action—you must first...

Blog

I’ve been thinking about writing for digital, mobile and other new media. So I not only looked at external media, I also...

Tip

People want information quickly: A short blurb is better than a long piece of text and a sound bite is even better...

Tip

Your company is investing in a face-to-face meeting to bring 100+ colleagues together for what will probably be the only...

Tip

Your town hall meetings probably follow a common format: a 45-minute Microsoft PowerPoint presentation followed by 15...

Blog

I like Pittsburgh. But I don't like being taken there against my will, which is what happened when the United flight I...

Blog

If you’ve ever had a great idea that was shot down in a meeting, or a proposal that was put on hold until it died a slow...

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